Privacy Policy

Effective Date: 30 May 2026

Siliguri360 ("we", "our", "us") operates the website siliguri360.com (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our Service to you.

• Personal Data: While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This includes: email address, first name and last name, phone number, address, property preferences, and payment information.
• Usage Data: We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
• Cookies and Tracking Data: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

2. How We Use Your Information

Siliguri360 uses the collected data for various purposes: To provide and maintain our Service, to notify you about changes to our Service, to allow you to participate in interactive features of our Service when you choose to do so, to provide customer support, to gather analysis or valuable information so that we can improve our Service, to monitor the usage of our Service, to detect, prevent and address technical issues, and to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

3. Disclosure of Data

We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, to protect and defend the rights or property of Siliguri360, to prevent or investigate possible wrongdoing in connection with the Service, to protect the personal safety of users of the Service or the public, or to protect against legal liability. We do not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.

4. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Your Rights

You have the right to access, update, or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

6. Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us by email: info@siliguri360.com or by mail: Siliguri360, Siliguri, West Bengal, India.

Terms of Service

Effective Date: 30 May 2026

1. Acceptance of Terms

By accessing or using the Siliguri360 website, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use our Service.

2. Eligibility

You must be at least 18 years old to use our Service. By using Siliguri360, you represent and warrant that you have the full right, power, and authority to enter into these terms.

3. User Accounts

You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account. You must notify us immediately of any breach of security or unauthorized use of your account.

4. Property Listings and Content

Users may submit property listings and related content. You represent that you own or have the necessary licenses, rights, consents, and permissions to publish such content. Siliguri360 reserves the right to remove any listing that violates these terms or that we deem inappropriate, without prior notice. We do not verify the accuracy of property details, and we disclaim all liability for errors or omissions.

5. Prohibited Activities

You agree not to: use the Service for any unlawful purpose; submit false or misleading information; impersonate any person or entity; interfere with or disrupt the Service or servers; attempt to gain unauthorized access to any portion of the Service; use any automated system to extract data (scraping); or post any content that is defamatory, obscene, or infringes intellectual property rights.

6. Payments and Refunds

All payments for leads, featured upgrades, and subscriptions are processed through Razorpay or PayPal. You agree to pay all fees charged to your account. Refunds are governed by our separate Refund Policy, which is incorporated herein by reference.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Siliguri360 and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works of our content without our express written permission.

8. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will cease immediately. If you wish to terminate your account, you may simply discontinue using the Service.

9. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. Siliguri360 makes no representations or warranties of any kind, express or implied, as to the operation of the Service or the information, content, materials, or products included. You expressly agree that your use of the Service is at your sole risk.

10. Limitation of Liability

To the maximum extent permitted by law, Siliguri360 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; or (iv) unauthorized access, use or alteration of your transmissions or content.

11. Indemnification

You agree to defend, indemnify, and hold harmless Siliguri360 and its employees, contractors, agents, officers, and directors from any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from your use of the Service, your violation of any term of these Terms, or your violation of any third party right.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Siliguri, West Bengal.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

If you have any questions about these Terms, please contact us at info@siliguri360.com.

Refund Policy

Effective Date: 30 May 2026

At Siliguri360, we are committed to providing high-quality real estate leads and services. Due to the digital nature of our products, we have a limited refund policy as described below.

1. Lead Purchases

Once a lead is purchased and the buyer contact details are revealed (including partial or full contact information), no refund will be issued. If a lead is found to be duplicate (already purchased by you within the last 30 days) or demonstrably fraudulent (e.g., fake contact information, spam), you must report it within 7 days of purchase. Upon verification, we may issue a credit for a replacement lead or a refund at our sole discretion.

2. Featured Upgrades

Featured listing upgrades are non-refundable once the property has been marked as "featured" on the site and the upgrade period has started. If the upgrade was purchased by mistake and the property has not yet been marked featured, you may request a refund within 24 hours of purchase. After that period, no refunds will be given.

3. Subscriptions

Subscription fees are non-refundable. You may cancel your subscription at any time from your dashboard; however, no prorated refund will be provided for the unused portion of the subscription term. Your subscription will remain active until the end of the current billing period.

4. Manual Payments

For manual payment requests (crypto, PayPal, Skrill, GooglePay), the refund policy applicable to the underlying product (lead, featured upgrade, subscription) applies. Manual payments are subject to approval by our admin; if your payment submission is rejected (e.g., invalid screenshot), you will receive a full refund to the original payment method within 10 business days.

5. Technical Issues

If you experience technical problems that prevent you from using a purchased service (e.g., cannot access lead details, featured badge not appearing), you must report the issue within 48 hours of purchase. We will investigate and, if the issue is confirmed to be on our side, we may offer a refund or credit at our discretion.

6. How to Request a Refund

To request a refund, please email us at refunds@siliguri360.com with the following information: (a) Transaction ID or Order ID, (b) Date of purchase, (c) Reason for refund request, and (d) Any supporting evidence (e.g., screenshots). We will respond within 5 business days. Approved refunds will be processed within 10 business days via the original payment method.

7. Chargebacks

If you initiate a chargeback with your bank or payment provider without first contacting us, we reserve the right to suspend your account and pursue recovery of any fees incurred.

Siliguri360 reserves the right to modify this Refund Policy at any time. Changes become effective immediately upon posting. Your continued use of the Service after changes constitutes acceptance of the revised policy.

Disclaimer

Last Updated: 30 May 2026

General Information Only

The information provided on Siliguri360 (the "Site") is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.

Property Listings & Third-Party Content

Property listings, descriptions, images, and other content are submitted by users or aggregated from public sources. Siliguri360 does not independently verify the ownership, legal title, condition, zoning, or any other aspect of any property. We strongly advise you to conduct your own due diligence, including obtaining independent legal and technical advice, before entering into any real estate transaction based on information from this Site.

Lead Information

Leads are generated based on user enquiries and interest. Siliguri360 does not guarantee the authenticity, seriousness, or creditworthiness of any lead. Purchasers of leads assume all risk associated with contacting, negotiating, and converting leads. We shall not be liable for any loss or damage arising from interactions with leads.

No Professional Advice

The Site cannot and does not contain legal, financial, or real estate professional advice. The information is provided for general informational and educational purposes only and is not a substitute for professional advice. You should consult with a qualified professional for advice tailored to your situation.

External Links

The Site may contain links to external websites that are not provided or maintained by or in any way affiliated with Siliguri360. Please note that we do not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.

Limitation of Liability

In no event shall Siliguri360, nor its owners, directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Site; (ii) any conduct or content of any third party on the Site; (iii) any content obtained from the Site; or (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.

"As Is" and "As Available" Disclaimer

The Site is provided to you on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Changes to Disclaimer

We reserve the right to modify this Disclaimer at any time. You should check this page periodically for changes. Your continued use of the Site after any changes constitutes acceptance of the new Disclaimer.

If you have any questions about this Disclaimer, please contact us at info@siliguri360.com.